1. How can I get the new promos only?
To get the new promo set exclusively, follow these steps: - Back the campaign at the “Access to Pledge Manager” pledge level. - In the pledge manager, select the New Promo Set add-on. - If desired, you can include additional add-ons.
Last updated: December 10, 2024 05:24
2. How can I get the new stuff only?
To receive all the newly released items, here’s what to do: a. Back the campaign at the “Access to Pledge Manager” pledge level. b. In the pledge manager, choose the following: - New Promo Set - Minos Coins - Nucleum Metal Achievement Tokens
Last updated: December 10, 2024 05:24
3. How can I get a mystery promo?
The mystery promo is included in the following options: - All-in Promo Set - Windmill Valley, Minos, Nucleum and Barcelona Accessories Packs - Windmill Valley, Minos, Nucleum and Barcelona All-in Sets - New Promo Set Add-on
Last updated: December 10, 2024 05:24
4. Is VAT included in the price of rewards?
For all rewards that include promos and games, VAT is already included in the price. If you’re ordering sleeves additional VAT may be added depending on your country of residence.
Last updated: December 10, 2024 05:24
5. Are the new promos exclusive?
We’ve prepared one exclusive Kickstarter promo for each game. These promos will remain exclusive for 1 year after the Kickstarter fulfillment process is complete. After that, they might become available in our webstore.
Last updated: December 10, 2024 05:24
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.